Frequently Asked Questions

Intentional.U is the app platform where all Design Life Hub digital products live, including video courses, audiobooks, and the Wellness BOSS membership community. It is available as a free download on the Apple App Store and Google Play Store.

Once you complete a purchase or join a membership, you log into Intentional.U with the email and password you created at checkout to access your content.

Access is immediate. Here is how it works:

• Click any purchase or join button on the Design Life Hub website
• On the checkout page, create your Intentional.U account using your email and password
• Complete your payment securely
• Download the Intentional.U app from the Apple App Store or Google Play Store
• Log in with the credentials you created at checkout and your content will be waiting for you

There is no waiting period. Access is granted immediately after payment is confirmed.

The Intentional.U app is available on both major mobile platforms:

• Apple App Store for iPhone and iPad
• Google Play Store for Android devices

The app is free to download. Your purchased content becomes available when you log in with the account you created at checkout.

On the Intentional.U app login screen, tap "Forgot Password" and enter the email address you used at checkout. A password reset link will be sent to your email. If you do not receive it within a few minutes, check your spam or junk folder.

If you continue to have trouble, please contact us at [email protected] and we will help you get access.

Yes. You can log into the Intentional.U app on multiple devices using the same account credentials. Your purchased courses, audiobooks, and membership content will be available on any device where you are logged in.

Design Life Hub currently offers the following courses, each available as a video course inside the Intentional.U app and a companion workbook:

• Mastering You (Self-Awareness, 6 weeks)
• BOSS UP Project (Leadership, 6 weeks)
• Mind Your Mood (Emotional Wellness, 6 weeks)
• Relationship Project (Relationships, 6 weeks)
• Refresh Your Year of Healing (Healing and Wellness, workbook included)

New courses are added regularly. Join Wellness BOSS to get access to all current and future courses in one membership.

When you purchase a course individually ($97), you get lifetime access to that specific video course inside the Intentional.U app. You can also purchase the companion workbook separately ($34.95).

When you join Wellness BOSS ($34.95/month or $74.85/quarter), you get access to all courses in the library, plus a growing digital resource library, and the private Wellness BOSS community group. New content is added regularly.

If you plan to take more than one course, the Wellness BOSS membership is typically the better value.

For most courses, yes. The video course and the companion workbook are separate purchases. The video course is available digitally inside the Intentional.U app. The print workbook is available through IngramSpark and other retailers.

The exception is Refresh Your Year of Healing, where the workbook is included with the course purchase.

Refund requests for online courses must be submitted within 7 days of purchase and before accessing more than 20% of the course content. To request a refund, please contact us at [email protected] with your order details.

Approved refunds are processed within 5 to 10 business days.

When you purchase a course individually, you receive lifetime access to that course inside the Intentional.U app. There is no expiration date on individually purchased courses.

Wellness BOSS (Built On Strong Skills) is a membership community designed to help you build the awareness, skills, and support systems needed to care for your mental and emotional wellness as a daily practice, not just during hard seasons.

Members get access to on-demand course content, community support, a private community group, and a growing digital resource library, all inside the Intentional.U app.

Wellness BOSS is available in two billing options:

• Monthly: $34.95 per month
• Quarterly: $74.85 every 3 months (saves $30 compared to monthly billing)

Both options include full access to all membership content. You can switch between plans or cancel at any time.

Yes. You can cancel your Wellness BOSS membership at any time through your account settings inside the Intentional.U app. Cancellation takes effect at the end of your current billing period, so you will retain access until your paid period ends.

Refund requests for Wellness BOSS membership fees must be submitted within 7 days of your initial purchase. After 7 days, membership fees are non-refundable. No partial refunds are issued for unused days within a billing period.

To request a refund within the 7-day window, please contact us at [email protected].

No. Wellness BOSS is an educational membership community, not a therapy or clinical service. While Dr. Quency is a Licensed Marriage and Family Therapist, her role within Wellness BOSS is as an educator and community leader.

If you are experiencing a mental health crisis or need clinical support, please contact a licensed mental health professional or call 988 to reach the Suicide and Crisis Lifeline.

Design Life Hub print products are available through all major retailers including:

• Amazon
• Barnes and Noble
• IngramSpark
• Other major book retailers and online platforms

Visit the Print Products page for direct links to purchase each title.

Shipping times vary depending on which platform you purchase from and your location. Standard shipping timelines are typically:

• Amazon: 2 to 5 business days for standard shipping
• IngramSpark: 5 to 10 business days depending on location
• Barnes and Noble: Varies by shipping method selected

For specific shipping questions about an order, please contact the retailer you purchased from directly.

Return policies for print products depend on where you purchased them. For products purchased through Amazon, Etsy, or Barnes and Noble, please follow those platforms' return policies directly.

For print products purchased directly through designlifehub.com, refunds or exchanges may be requested within 14 days of delivery for damaged or defective items. Items must be unused and in original condition. Please contact us at [email protected] with your order details.

Yes. Several Design Life Hub titles are available in multiple formats:

• Print books are available through Amazon, Barnes and Noble, and IngramSpark
• eBook versions of select titles are available through Amazon Kindle and other digital platforms
• Audiobook versions of Micro Conversations and Redefined are available inside the Intentional.U app

Visit the Audiobooks page or the Amazon author page for the full collection.

Dr. Quency offers three signature speaking topics:

• The Capacity Factor: Why success is limited by capacity, not motivation
• Micro Conversations: How small conversations shape mindset, relationships, and leadership
• Wellness BOSS: Building mental wellness as a daily lifestyle using the B.O.S.S. framework

All topics can be customized for your audience, event theme, and time requirements. Dr. Quency also develops custom presentations for organizations with unique needs.

Dr. Quency is available for a wide range of formats including:

• Keynote speaking for conferences and main stage events
• Workshop facilitation with interactive skill-building
• Corporate training for teams and organizations
• Conference breakout sessions
• Virtual presentations for remote teams and global audiences
• Custom multi-session programs

To inquire about booking Dr. Quency, visit the Speaking page and complete the speaking inquiry form. Include your event details, date, audience size, and any specific topics or goals for the event.

Our team responds to all speaking inquiries within 2 to 3 business days. You can also reach us directly at [email protected].

Yes. Dr. Quency is available for both in-person and virtual presentations globally. Virtual sessions are fully engaging and include the same practical frameworks and interactive elements as in-person events.

For in-person events outside the United States, travel fees apply and must be covered by the hosting organization. Please include your event location and any travel budget details in your speaking inquiry form so we can discuss the specifics for your event.

We recommend reaching out at least 4 to 6 weeks before your event date to allow adequate time for planning, customization, and logistics. For major conferences or annual events, reaching out 3 to 6 months in advance is ideal to secure your preferred date.

Design Life Hub is a wellness education ecosystem founded by Dr. LaQuenta Long, a Licensed Marriage and Family Therapist, author, speaker, and educator. Design Life Hub provides practical, evidence-informed resources to help people build stronger mental and emotional wellness skills as a daily practice.

The ecosystem includes books, workbooks, courses, audiobooks, the Wellness BOSS membership community, the Intentional.U app, and speaking and training programs.

No. Design Life Hub is an educational platform, not a therapy or clinical service. All content, products, courses, and programs are for educational and informational purposes only and are not a substitute for professional mental health treatment.

If you are experiencing a mental health crisis, please contact a licensed mental health professional or call 988 to reach the Suicide and Crisis Lifeline.

You can reach us at any time by email at [email protected]. For speaking inquiries, use the form on the Speaking page. For privacy-related inquiries, use the form on the Privacy Policy page.

We aim to respond to all inquiries within 2 to 3 business days.

Design Life Hub offers 9 free downloadable resources covering self-awareness, mindset, burnout, communication, and more. Visit the Free Resources page, choose a resource that interests you, and enter your name and email to receive your download instantly.

You can follow Design Life Hub across all major platforms using the handle @designlifehub:

• YouTube: @designlifehub
• Instagram: @designlifehub
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• TikTok: @designlifehub
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• LinkedIn: Design Life Hub